本政策適用於在 The Forbidden Oracle 購買的積分包與訂閱方案，由 Loong Breath International Limited 龍氣國際有限公司（香港，公司編號 78959700）提供。 付款與退款由第三方支付服務商（Stripe 或 PayPal，以結帳頁顯示為準）執行。

This policy covers credit packs and subscriptions bought on The Forbidden Oracle, provided by Loong Breath International Limited (Hong Kong, company no. 78959700). Payments and refunds are processed by a third-party payment provider (Stripe or PayPal, whichever is shown at checkout).

1. 未使用的積分Unused credits

購買後 14 天內，若你完全沒有使用該筆積分（沒有解鎖任何內容），可以來信要求全額退款， 我們會原路退回原付款方式。

Within 14 days of purchase, if none of those credits have been spent (no content unlocked), you may request a full refund to your original payment method.

2. 已解鎖的內容Unlocked content

數位內容一經解鎖即無法回復，因此已解鎖或已消耗的積分不予退款。 依你所在地法律，你在明確同意「立即取得內容並放棄撤回權」後，14 天撤回權即不適用於該筆已交付的內容。

Digital content cannot be un-delivered, so credits already spent or content already unlocked are non-refundable. Where local law grants a 14-day right of withdrawal, that right does not apply to content you asked us to deliver immediately and which has been delivered.

3. 訂閱Subscriptions

• 你可以隨時在會員中心取消訂閱，取消後不再續扣，當期已給的積分與權益保留到期末。
• 首次訂閱若在 14 天內且當期積分完全未使用，可要求退還當期費用。
• 續扣月份若未使用當期積分，可來信說明，我們會個案處理。

You may cancel at any time in your account centre; no further charges apply and current-period credits and benefits remain until period end. For a first subscription, if you request within 14 days and none of the period's credits were used, the period fee is refundable. For renewal periods with unused credits, contact us and we will review it case by case.

4. 什麼情況一定會退Always refunded

• 重複扣款（同一筆訂單被收兩次）。
• 你已付款但積分或權益沒有入帳，且我們無法在合理時間內修復。
• 未經授權的付款（請同時聯絡你的發卡銀行）。
• 法律要求必須退還的情形。

Duplicate charges; paid but credits or benefits never delivered and not fixed within a reasonable time; unauthorised payments (please also contact your card issuer); and any case where the law requires a refund.

5. 怎麼申請How to request

來信 support@forbiddenoracle.com，附上帳號電郵與訂單編號 （在會員中心的「訂單」看得到）。我們會在 3 個工作日內回覆，核准後由支付通道退回原付款方式， 實際入帳時間依發卡行約 5–10 個工作日。

Email support@forbiddenoracle.com with your account email and order id (shown under Orders in your account centre). We reply within 3 business days; approved refunds go back to the original payment method, typically appearing within 5–10 business days depending on your bank.

6. 與支付通道的關係Relationship with the payment provider

若你對交易有疑問，可以先向你的發卡銀行提出爭議（chargeback）。我們會與支付通道合作提供交易紀錄； 依本政策應退的款項，我們不會要求你先走爭議流程。

You may raise a chargeback with your card issuer. We cooperate with our payment provider by supplying transaction records, and we will not require you to file a dispute for refunds due under this policy.